Terms & Conditions
Cross the world Online Shopping for Japan Goods
|Shipping & Handling||
Economy Air Mail with Insurance and Tracking : +$3.99
Air Mail with Insurance and Tracking : +$3.99
|How to Order|
We will send it within 5 business days after confirming the order and deposit was received.
Economy Air Mail (Transit:10-20 business days without tracking&Insurance)
Air Mail (Transit:6-10 business days without tracking&Insurance)
Express Mail (Transit: 3-5 business days with Tracking&Insurance)
1. The Customer must carefully inspect the product as soon as it is delivered to the Customer and notify the Shop immediately if the Customer notices any problems with the product, such as damage or delivery of a different product.
2. If the product delivered is different from the product the Customer ordered, or the product is defective, or the Customer does not like the product, the Customer may return such product, subject to the following conditions, by calling or sending an e-mail to the Shop and stating the reason for such return within seven days after receipt of the product. However, the product can only be exchanged for the same product and not for any product different from the ordered product.
3. If the Customer wishes to return the product because the product is defective, is not the product the Customer ordered, or is spoiled or damaged, or has any problems which are attributable to the Shop, the Shop will bear the original shipping costs and/or any return shipping costs.
4. If the Customer wishes to return the product because of the Customer's personal reasons, such as the Customer does not like the product, the Customer shall bear the original shipping costs, return shipping cost and any bank/wire transfer charges associated with refunding the purchase price.
5. All returns must be packed correctly to be accepted.
6. Returnable products must be returned within eight days from the date on which the Customer informed the Shop of the Customer's intention to and reason for the return.
7. Notwithstanding the foregoing, the Customer may not exchange the product in following circumstances:
a.When the Customer contacts the Shop on or after the eighth day after the delivery.
b.When the product tags, price tags, labels, etc. have been removed from the product.
c.When the product has been used, damaged, broken or changed by the Customer or the product package has been opened or the product package has been damaged, broken or destroyed.
d.Customized and sanitary products are generally excluded from return.
e.When customer selected shipping method without insurance.
If customer wishes to return ordered item,please send it to the address below.
Name: cross the world
Address: 3-6-47-5 sumiyoshi tokushima-shi Tokushima Japan 7700861
1)Please return item by trackable mail.
*Please pack them sufficiently.
2)Please contact us and tell tracking number.
*In case package don't have tracking number, we cannot accept to refund.
3)After confirming a returned package, we will refund customer.
宛名:cross the world